...Toll Free (800) DR.LAPTOP ... Main Phone Number: (513) 322-5021
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Shipping & Returns

Laptop Repair 911 provides Free Return Shipping for all repaired laptops. For non-repairable or reject services a $20 return shipping cost from West Chester Cincinnati OHIO is required.



1. All repairs performed by Laptop Repair 911 carries a full 30 day labor warranty plus 6 month warranty on new parts and 30 day warranty on refurbished part.

2. Warranty Service covers original laptop issues only.

3. Any new part installed by Laptop Repair 911 carries a full 6 month warranty.

4. Only the exact symptom and problem originally described to us will be covered under warranty.

5. Extended warranty rate of $49.99 per year per laptop is available.

6. Average Turn Around Repair Time is 7-10 Days. However, it is not guaranteed if part order needed or extended test is required for the laptop.

7. We will not take responsibility if your package get lost before it arrives at our location.

Part Sales

1. All new parts carry a 6 month warranty from the day you receive the part.

2. We only accept exchange for defective part. There will be no refund.

3. Dead on Arrival (DOA), Items Incorrectly Ordered (IIO), Items Incorrectly Shipped (IIS) and items that you wish to return for any other reason must be reported within 7 days from receiving the item in order to have an exchange.

4. We will not take responsibility for any packages that are undelivered due to invalid shipping address, refusal, and unclaimed.